Dear customer, FINCA Microfinance Bank is pleased to introduce different channels of providing your feedback and complaints that will help the Bank to improve customer experience to our valued customers.

It is bank promise to deliver excellent service to its customers and create an endless impression of distinction through its product and services, therefore we would like to hear from you when you are happy or unhappy with our service by sharing your opinion, or complaint using the following communication channels.

Call Center Number

Dear customer for opinion or complaint
please visit nearest branch or
contact our call center staff team through:
+255 (0) 755 980 350

Visit our
or Email:

If you are not satisfied with service received from customer service desk at branch. Please escalate further to below range.

  • Level 1: (1-3 Days )
    Please visit nearest branch and contact Branch Manager
  • Level 2: (4-10 Days)
    Please contact Call Center Team through this number: +255 (0) 755 980 350
  • Level 3: (11-21 Days)
    Please contact Chief Commercial Officer through this numbers: +255 (0) 743 937903

If you are not satisfied with the way the bank handled and resolved your complaint as per level mentioned above, you can escalate to Bank of Tanzania (BOT) by filling the complaint form available at any of our branches or download it from our website and submit it to BOT by hand or post with all supporting documents through the following address.

Complaints Resolution Desk,
Office of the secretary to the bank, Bank of Tanzania
2 Milambo Street,
11884 Dar es Salaam
Fax number: +255 22 223 4067
Telephone number: +255 22 223 4067