Youth Empowerment Project Relationship Officer – 2 positions

Department:

Location: Dodoma & Iringa

Validity period: 23/02/2026 – 08/03/2026

Job Summary

FINCA Microfinance Bank Tanzania Limited is implementing the Increasing Economic Opportunities for Youth (IEOY) Project, an initiative aimed at addressing youth unemployment and underemployment by strengthening vocational skills, entrepreneurship, employment pathways, and financial inclusion, particularly for young women and underserved youth.

The Youth Empowerment Project Relationship Officer will serve as a critical connector between youth beneficiaries, ecosystem partners, the project and FINCA Tanzania. The role ensures that youth identified and mobilized through project partners are effectively engaged, supported, transitioned to appropriate financial services, and continuously followed up to maximize their economic success.

The officer will drive outcomes in youth mobilization, financial inclusion, partner coordination, customer experience, and data-driven project learning.

Reporting to: Partnerships Manager (Functional) & Branch Manager (Administrative)
Employment Type: 2 Years Contract -Renewable

Partner Coordination & Ecosystem Engagement

  • Support the Partnerships Manager in engaging implementing partners, vocational training institutions, CBOs, youth groups, and local stakeholders.
  • Coordinate joint field activities, youth mobilization sessions, and community engagement events.
  • Facilitate logistical arrangements for trainings, workshops, and joint field visits.
  • Maintain structured communication with partner focal persons and ensure alignment with agreed work plans.
  • Collect partner updates, monitor activity implementation, and flag operational risks.
  • Prepare structured field visit notes and partner feedback summaries for internal reporting.

Youth Mobilization & Beneficiary Support

  • Mobilize youth for project training, sensitization forums, internships, and placement activities.
  • Conduct structured information sessions on IEOY services and economic opportunities.
  • Support youth onboarding pathways – both group-based and individual.
  • Track youth attendance, participation, and post-training transitions.
  • Identify and escalate youth-specific barriers (e.g., documentation gaps, digital access challenges).
  • Provide structured follow-up to ensure continuity from training to economic opportunity.

Youth Financial Services Linkage (Branch Integration)

  • Sensitize youth on FINCA products including savings, digital banking, credit, and MSME support services.
  • Coordinate with branch teams to facilitate account opening and onboarding.
  • Support digital banking activation and provide basic financial education guidance.
  • Conduct follow-ups to promote active account usage and reduce dormancy.
  • Work closely with branch portfolio officers to support youth enterprise pipeline development.

Data Collection, Documentation & Reporting

  • Record daily and weekly youth engagements, referrals, and service linkages.
  • Capture partner activity updates and maintain attendance records.
  • Submit structured field reports to the Partnerships Manager and branch leadership.
  • Maintain updated beneficiary databases, referral logs, and documentation files.
  • Provide insights and feedback to support project learning and adaptive management.

Relationship & Customer Experience Management

  • Maintain professional relationships with youth beneficiaries, partners, and community stakeholders.
  • Monitor youth satisfaction and service experience indicators.
  • Resolve basic client issues or escalate appropriately.
  • Uphold FINCA’s customer protection principles and ethical standards at all times.

  • Diploma or bachelor’s degree in Community Development, Project management, Economics, Education, Business, Marketing, or a related field.
  • Minimum of 2 years’ experience in community outreach, youth programming, field mobilization, financial inclusion, or related development ecosystems.
  • Experience working with civil society organizations, youth groups, vocational institutions, or local partners is an added advantage.
  • Experience in financial or digital services is desirable.

To perform the job successfully, an individual should demonstrate the following competencies:

  • Strong community mobilization and youth engagement skills.
  • Effective stakeholder and partnership management capabilities.
  • Professional communication and facilitation skills.
  • High ethical standards and customer-centric mindset.
  • Ability to work independently with structured reporting requirements.
  • Strong interpersonal skills with empathy and youth-friendly orientation.
  • Proficiency in MS Office (Word, Excel, PowerPoint).
  • Experience using digital data collection tools (smartphones/tablets).
  • Basic understanding of mobile/digital financial services (an added advantage).
  • Fluency in English and Swahili.

Apply: Send your CV not later than March 8, 2026 to TZ_Recruitment@finca.co.tz

#Only shortlisted candidates will be contacted