Validity period: 16/01/2023 - 23/01/2023
Duty Station: Head Office
Position: Policy and Process Analyst
Department: Risk Management


The Policy and Process Analyst’s role is ensuring the management formulates and institutes adequate policies, procedures and processes which the banks operational excellence in efficiency and productivity while ensuring sufficient controls. Shall ensure all policies are updated, procedures/processes are well analyzed, designed, optimized and documented and effectively working.

Shall administer Policy Review process, maintain and document all policies and procedures and coordinate policy modification plan to respond to significant changes in the bank’s activities and business conditions or when they are not compliant with network policy framework and regulatory provisions.


The role essential duties include, but not limited to the following;


  • Ensure the management prepares and adopts policies, procedures, and process that properly address customer centric business solutions and which aligns to overall strategy.
  • Ensures policies are up-to-date and reflecting current internal and external situations.
  • Supported by research and data insights, assess the adequacy current policies and procedures to meet market opportunities and threats, resolve internal weaknesses and leverage on strength to achieve organization goals.
  • Explore and or monitor changes and trends in the industry or business environment to form the bases for recommending changes to relevant operating policies, procedures and processes.
  • Provide support to management in the New Product /Services Development Process through proper risk identification, support development of policy manuals and guidance on workflow process maps.
  • Continuously monitor implementation of policies and procedures and implement improvement plans to resolve identified gaps.

Business Process Management

  • Management of complete process improvement cycle, from identification, analysis, design, optimization, mapping and translation.
  • The role is lead person in improvement plan of critical processes that cover organization lead generation, lead conversion and lifetime value addition as main components of acquiring and retaining clients.
  • Identification of operational pain points and design reflective process-based solutions to ensure efficiency in all bank processes.
  • Management of bank’s service and products catalogue, and maintaining of all processes catalogue for streamlining processes, policies and organizational goals.
  • Innovatively, find means to translate critical processes to end users and other actors, illustratively and simply.
  • Discovery of the need for specific tools and standards to facilitate operational efficiency and increase personal productivity.
  • Lead person in designing and implementing tools and standards that adhere policies, to increase operational efficiency, productivity and profitability.
  • Lead person in ensuring optimal processes are implemented and understood for any new product or service introduced.
  • Ensure seamless task-execution synergy across departments and units through collaboration of internal and external processes between departments.
  • Ensuring critical processes are illustrated, visible and presented in all required areas of our working environments.


To perform the job successfully, an individual should demonstrate the following competencies;

  • A good understanding of Business Process Management lifecycle.
  • A good understanding of Risk Management practices in the financial services sector, preferably microfinance.
  • Interpersonal skills to effectively communicate with the various stakeholders.
  • High proficiency in the use of computer applications such as spreadsheets, diagramming tools and presentation tools.
  • Proactive with creative eye in discovering process-based pain points.
  • Skills to write clearly and informatively; edit works for spelling and grammar; presents numerical data effectively; able to read and interpret written information in any provided standard.



  • A Bachelor’s degree in Banking, Economics, Accounting, Business, Credit or Finance or Equivalent studies from a recognized high learning institution;
  • A certification in Business Process Management (BPM) competence areas is an added advantage.
  • Certification or Membership with programs for process improvement including belts in Six Sigma is an added advantage

Please send your application letter and CV to Deadline for sending application is January 22, 2023.