Jalal also stressed Mbagala branch staff to ensure excellent customer experience as it is centerpiece of FINCA’s philosophy and a competitive edge in the market. Clients served professionally and timely will help create a strong goodwill in Mbagala jurisdiction.

While expressing his thoughts, the Chief Commercial Officer Mr. Felician Girambo said that FINCA is focused on providing quality banking services by looking at what customer needs are and that the customers are satisfied with the services they receive.
He said that FINCA has more than 200 agents and digital banking services such as FINCA mobile, On-line loan applications and account opening to enable customers an easy access to the financial services.

Mbagala is the 20th branch of FINCA Microfinance Bank in Tanzania and the first in the Mbagala area, which is estimated to have a population of over 500,000 and is a fast-growing trading hub.